Shipping policy
Shipping policy
At Bella Peart, we deliver across the United Kingdom, the United States, Canada and Australia with dependable, tracked shipping. Below you'll find everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship throughout the United Kingdom, the United States, Canada and Australia. Shipping methods and delivery times may vary depending on your location and the size and/or weight of your order.
2. Processing Time
Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and holidays. Orders placed before 6:00 PM (GMT) on a business day enter same-day processing; orders placed after 6:00 PM, or on weekends and public holidays, are processed the next business day. During peak periods or promotional events, processing may take a little longer. If there's a delay, we'll keep you informed.
3. Shipping Rates
Free Shipping — We offer free shipping on all orders to all our shipping destinations, with no minimum purchase required. The price shown at checkout is the final amount you pay.
4. Estimated Delivery Times
Once your order has been processed, here's what you can expect — valid for all shipping destinations:
Processing Time: 1–2 business days (Monday to Friday)
Transit Time: 3–5 business days (Monday to Friday)
Total Delivery Time: 4–7 business days
Order Cutoff Time: 6:00 PM
Time Zone: (GMT) Greenwich Mean Time — London
Please note: delivery timeframes are estimates and may be impacted by carrier delays or extreme weather conditions. Tracking is included with every order.
5. Shipping Restrictions
We do not ship to PO Boxes, military addresses (APO/FPO/DPO) or restricted areas. Certain items may also be subject to shipping limitations based on the regulations of the destination country or carrier requirements.
6. Failed Delivery or Returned Packages
If delivery fails due to multiple attempts, an incorrect address, or an undelivered package, the order may be returned to us. If this happens, we will contact you to arrange a reshipment, which may involve additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at info@bellapeart.com. We will work with the carrier to investigate and resolve the issue promptly.
8. Order Tracking
As soon as your order is dispatched, you will receive a confirmation email with your tracking number. You can follow your parcel at any time on our Track Your Order page. Tracking information may take up to 24 hours to become active after dispatch.
9. Contact Information
Store name: Bella Peart
Company name: R&DN EMPREENDIMENTOS LIMITED
Company number: 16677592
Company Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom
Email: info@bellapeart.com
Phone: +447480264437
Customer Service Hours
Monday to Friday: 9am - 6pm (GMT)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.