FAQ

What are your delivery times?

Orders are processed within 1 to 3 business days (Monday to Friday). After dispatch, the transit time is 4 to 6 business days (Monday to Friday). The total estimated delivery window is 5 to 9 business days.

For more information visit our Shipping Policy.

Do you offer free shipping?

Yes, we offer free tracked shipping on all orders within the United Kingdom, with no minimum purchase. We work with Royal Mail, Evri and DPD. More information in our Shipping Policy.

How do I track my order?

Once your order has been dispatched, you will receive a tracking number by email. You can follow your parcel at any time on our Track Your Order page. Tracking information can take 24 to 48 hours to become active.

How long do I have to return an item?

You have 30 days from delivery to request a return, with a free return label and no restocking fees. Full details in our Return & Refund Policy.

How long does the refund take?

Once your return has been received and inspected, the refund is processed to your original payment method within 7 days. Your bank may take a few additional days to reflect it.

Can I exchange an item for another?

Yes, we accept exchanges. Write to us at info@bellapeart.com with your order number and the item you prefer, and our team will take care of it.

Is my payment information safe?

Yes, your payment details are encrypted and protected using industry-standard encryption (SSL) and a PCI DSS compliant infrastructure. More details available in our Payment Policy.

Are there any extra charges at checkout?

No. All prices shown in the store are final — the amount you see at checkout is the amount you pay, with no hidden charges.

How can I contact you?

You can write to us at info@bellapeart.com or call us on +44 7480 264437. We are available Monday to Friday from 9:00 AM to 5:00 PM and on weekends from 11:00 AM to 4:00 PM (GMT). You can also use the form on our contact page.

How can I contact Charlotte Peart?

You can email us at info@charlottepeart.com or reach out via our Contact page. Our customer service team is happy to assist with any questions you may have.

Do you ship worldwide?

We currently ship to the United Kingdom, the United States, Canada and Australia.

Are my payment details secure?

Yes, your payment details are encrypted and protected using industry-standard security measures. You can find more information in our Payment Policy.

What payment methods do you accept?

Payment methods:

Visa, Mastercard, American Express, Apple Pay, Google Pay, Diners Club, Discover, Shop Pay.

Do you offer free shipping?

We offer free delivery on all orders within the United Kingdom, the United States, Canada and Australia. For more information, please see our Shipping Policy.

Can I change or cancel my order?

As we strive to process orders as quickly as possible, any changes/cancellations must be requested within 15 minutes of placing the order. After this time, orders are automatically processed in our system and requests made after this time will be refused. Your order can be returned after receipt for a full refund.

What are your delivery times?

Orders are processed within 2–3 business days. Once dispatched, delivery typically takes 4–9 business days (Monday–Friday). Overall, you can expect your order to arrive within 6–12 business days. Delivery times apply to all our shipping destinations.

How long do I have to return a product?

You have 30 days from the delivery date to return a product. Full details are available in our Return & Refund Policy.

When will I receive my refund?

All refunds will be credited to your original payment method. If you paid by credit card or debit card, refunds will be sent to the card-issuing bank within 7-10 working days of receiving the returned item or cancellation request. Please contact the bank that issued the card if you have any questions about when the amount will be credited to your account. If you have not yet received a refund for your return, you can do the following: Contact your bank/credit card company. It may take some time for the refund to be credited to your account.