FAQ

What are your delivery times?

Orders are processed within 1 to 3 business days (Monday to Friday). After dispatch, the transit time is 4 to 6 business days (Monday to Friday). The total estimated delivery window is 5 to 9 business days.

For more information visit our Shipping Policy.

Do you offer free shipping?

Yes, we offer free tracked shipping on all orders within the United Kingdom, with no minimum purchase. We work with Royal Mail, Evri and DPD. More information in our Shipping Policy.

How do I track my order?

Once your order has been dispatched, you will receive a tracking number by email. You can follow your parcel at any time on our Track Your Order page. Tracking information can take 24 to 48 hours to become active.

How long do I have to return an item?

You have 30 days from delivery to request a return, with a free return label and no restocking fees. Full details in our Return & Refund Policy.

How long does the refund take?

Once your return has been received and inspected, the refund is processed to your original payment method within 7 days. Your bank may take a few additional days to reflect it.

Can I exchange an item for another?

Yes, we accept exchanges. Write to us at info@bellapeart.com with your order number and the item you prefer, and our team will take care of it.

Is my payment information safe?

Yes, your payment details are encrypted and protected using industry-standard encryption (SSL) and a PCI DSS compliant infrastructure. More details available in our Payment Policy.

Are there any extra charges at checkout?

No. All prices shown in the store are final. The amount you see at checkout is the amount you pay, with no hidden charges.

How can I contact you?

You can write to us at info@bellapeart.com or call us on +44 7480 264437. We are available Monday to Friday from 9:00 AM to 5:00 PM and on weekends from 11:00 AM to 4:00 PM (GMT). You can also use the form on our contact page.