Refund policy
Return & Refund Policy
We offer a 30-day return window, meaning you may request a return within 30 days of receiving your item.
1. Return Conditions
To qualify for a return, the item must be in the same condition as when you received it: unworn or unused, in its original packaging, and with any original tags still attached where applicable. You'll also need the receipt or other proof of purchase. Any signs of use, wear, washing, or damage not caused by a defect or an error on our part may result in the return being rejected.
2. How to Start a Return
To initiate a return, please email us at info@bellapeart.com. Please include your order number, which can be found in your confirmation email or invoice. If your return is approved, we will provide clear instructions on where and how to send your package. Returns must be sent to the return address provided by our support team, which may be an international return warehouse. Returns sent to us without first requesting approval will not be accepted.
3. Return Costs
Customers are responsible for shipping costs, customs duties, and any related return costs for returns due to a change of mind, ordering the wrong product, incorrect size, exchange, or if the item is no longer wanted. The customer is also responsible for keeping proof of return. Return shipping costs will not be charged if the return is due to an error on our part, such as an incorrect item, defective item, damaged item, or the wrong variant being sent. There is no restocking fee.
4. Damages and Issues
Please check your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item or variant, contact us immediately so we can assess the situation and resolve it. For visible damage on arrival or issues with an incorrect item, we ask that you contact us within 7 days of delivery and provide photos where possible. This does not affect your statutory rights.
5. Exchanges
The quickest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item. Exchanges for a different size or colour are accepted when stock is available.
6. UK and European Union 14-Day Cooling-Off Period
If your order is shipped to the United Kingdom or the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without providing a justification. As with the returns described above, the item must be unworn or unused, in its original packaging, and accompanied by the receipt or proof of purchase. Our 30-day return window is in addition to, and does not limit, these statutory rights.
7. Refunds
Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 7 days. Please note that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at info@bellapeart.com.
8. Bundled Items
Returns for bundled items must generally include all products within the bundle. Individual products from a bundle may not be returned separately unless approved by us.
9. Contact Information
Store name: Bella Peart
Company name: R&DN EMPREENDIMENTOS LIMITED
Company number: 16677592
Company Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom
Email: info@bellapeart.com
Phone: +447480264437
Customer Service Hours
Monday to Friday: 9am - 6pm (GMT)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.