Refund policy
At Bella Peart, your satisfaction comes first. That is why we offer a 30-day return guarantee on every order, with free return shipping for all customers in the United Kingdom.
1. Return Period
You have 30 days from the date you receive your order to request a return.
2. Return Conditions
To be eligible for a return, items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. You will also need the proof of purchase. Items that show signs of use beyond trying them on may not qualify for a full refund.
3. Free Returns with Prepaid Label
Return shipping is free for all customers in the United Kingdom. Once your return is approved, we will email you a free prepaid return label, along with instructions on how and where to send your parcel. No restocking fees apply. Items sent back to us without first requesting a return cannot be accepted.
4. How to Request a Return
Step 1: Email us at info@bellapeart.com with your order number and the reason for your return.
Step 2: Our team will reply within 24 hours on business days with your prepaid return label and instructions.
Step 3: Pack the item securely, attach the label and drop the parcel off at the indicated collection point.
Step 4: Once we receive and inspect the item, your refund is processed automatically.
5. Refunds
After we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued automatically to your original payment method within 7 days. Please remember that your bank or card issuer may take a few additional days to process and post the refund. If more than 10 business days have passed since we approved your return, contact us at info@bellapeart.com.
6. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong product, so that we can assess the issue and resolve it with a replacement or a full refund.
7. Exchanges
Exchanges are accepted under the conditions listed above. The fastest way to receive a different size or style is to return the item you have and, once the return is accepted, place a new order for the item you want.
8. Your Statutory Rights in the United Kingdom
In addition to our 30-day guarantee, if your order is delivered within the United Kingdom or the European Union you have the statutory right to cancel your purchase within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013. Nothing in this policy limits or excludes your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in respect of faulty goods. Where those laws grant you additional rights or remedies, they apply alongside this policy.
9. Contact Information
Email: info@bellapeart.com
Phone: +44 7480 264437
Store name: Bella Peart
Business name: R&DN EMPREENDIMENTOS LIMITED
Company number: 16677592
Business Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom
Customer Service Hours:
Monday to Friday | 9:00 am to 5:00 pm (GMT)
Saturday and Sunday | 11:00 am to 4:00 pm (GMT)
We aim to respond to your inquiries within 24 hours.